Self Assessment of your
Telesales/Telemarketing Expertise
If you answer “no” or “don’t know” to more than 3 of these questions and, when asked to rate yourself on a scale of one to 10, you are below 7, then it might be a good idea to do some training.
You won’t be earning the dollars you deserve and you could be losing sales.
- How professional, confident and friendly does your phone voice sound on a scale of 1-10? Record yourself on a tape recorder and ask yourself “Would you buy from you?” based on each quality.
- Do you know at least 4 ways to build rapport on the telephone?
- What is your introductory line that grabs the prospect’s attention?
- Do you know the questions to ask that will make the prospect want to do business with you immediately?
- Have you prepared a script that can express what you have to offer with absolute clarity and impact? If not, do you know the winning formula for writing one that works?
- Are you reaching the decision maker easily?
- How prepared are you with your answers to every objection that presents itself?
- Are you asking for referrals after every call and do you know the best way to ask?
- Do you ensure you have a positive attitude in your voice on every call?
- Do you have the voicemail message to leave that has them rushing to return your call?
- Do you have a system that keeps track of all your follow ups ?
- Do you know what to say to get the best response when following up a mail out?
- Do you know on average how many calls and contacts you have to make before you make a sale or an appointment? If you cannot measure it, you cannot improve it.
- Do you do cold calls each day before any other job? (if you answer “no” to this question, there may be some call reluctance going on.)
Our training is proven to work and has done for the last 10 years. If you are not completely satisfied after the training you can claim 100% of your money back. Your success is our success.
How did you rate? If you know you need training, for telemarketing training products click on:
For training courses click on:
- Outbound Telesales Skills
- Inbound Telesales Skills and Customer Service
- Telephone Etiquette Skills
- How To Plan A Telemarketing Campaign
- Mini Workshops
- Testimonials
What Sets our Training Apart?
It is rare to get a trainer that still practices what she teaches.
Our head trainer, Jenny Cartwright, not only teaches telesales but she has done it herself very successfully for 16 years. She has promoted speakers via telemarketing such as Anthony Robbins, Tom Hopkins, Zig Ziglar, Jim Rohn and many more. She researched and co-wrote the first telemarketing course in Australia for TAFE and won Telemarketer of the Year for the Business SWAP organization. Not only that, she still practices telemarketing to promote her own training and keep her in touch with what is necessary to succeed.
Participants of her workshops are not just dumped after the training and left to their own devices. Jenny and her associates coach them one on one either over the phone or face to face. They will also have help with finalising their scripts that they created on the telesales course, absolutely free of charge as part of our after sales service.
The Sales Coaching Clinic
Sales coaching is available for one on one sessions by phone, email or face- to- face for salespeople who want to brainstorm how they can increase their results via telemarketing and other ways as well.
You can book one hour sessions or a series of sessions.
Call Jenny Cartwright on:
Tel. +61 2 9427 3479
Fax +61 2 9418 9069
Email info@telesalestraining.com.au